There are many extraordinary stories behind most Total Tools Franchisees, but the journey that Stef Hlaca and Dave Bosman have taken to open their third Total Tools Store in eight years this week is something special.
Stef Hlaca Dave Bosman
Stef and Dave grew up in Zimbabwe, met at school and became close friends when they were twelve. Today they maintain such a close bond that they think of each other as brothers. Before immigrating to Australia Stef and Dave established a very successful tool business in Zimbabwe. Dave worked in the tool industry for 25 years and Stef had a background in Accounting. “We found combining our skill sets and sharing the workload helped us progress faster” Stef recalls. It was through this business that they discovered their passion for tools and a knowing that together they could achieve great things. After immigrating with their families to regional Queensland, Stef and Dave decided to reestablish their careers in the Australian tool industry. After learning about Total Tools through a number of sales representatives they decided to investigate the Total Tools Franchise model. At this stage there were only 8 or 9 Total Tools in Australia, but the model, future growth plans and return on investment were very attractive to them both. They knew how to run a strong partnership from their tool business experience in Zimbabwe, so why not have a go by embracing the Total Tools Franchising opportunity. Wanting to stay in a business that was familiar to them both and after finding a lucrative Franchise opportunity, Stef and Dave opened their first Total Tools store in 2006. It was the first Total Tools store to be opened in Queensland, the start of Total Tools growth and expansion into the sunny state. Located in South Street, Toowoomba, it was an ideal location for their first store. Toowoomba is Australia’s largest inland regional city and is the commercial and economic hub of the Dowling Downs. With a population over 90,000 people it actually serves a population in excess of 250,000 people. It was also very important that it became a family business; their wives became an integral part of their business success. Stef’s wife Kirra and David’s wife Kjersti both are involved in the business and work in the accounts department.
After growing their business into a successful operation and with the on-going support from Total Tool Head Office, Stef and Dave were able to expand their store network within 6 years. Taking advantage of a competitor going into liquidation they took over the premises rebranding it Total Tools and opened their second store in Toowoomba in 2012.
Having two stores in Toowoomba has meant that Total Tools is a very prominent local business. They firmly believe in the ‘locals servicing local needs’ philosophy, so much that Total Tools has become a household name, something they had set out to achieve. It is important for them to give back to their local community. They have achieved this in many ways, through employing locals, supporting local sporting groups and sponsoring local events. Total Tools is now a well recognised brand in Toowoomba and surrounding Darling Downs region. A win for the Franchisee and Franchisor.
“With a Total Tools Store there is never a dull moment. Varied customers, changing trends, dealing with constant changes in product technology, interacting with a wide variety of suppliers and constantly changing store presentations keep it all exciting” Stef describes his experience as a Total Tools Franchisee. For the past five years, Stef and Dave had their sights on Ipswich as an ideal location for their third store. Ipswich located in the booming south east region of Queensland has a large industrial base and shows a great deal of potential. After taking some time to find the right location, this week they have achieved an incredible goal of opening three Total Total stores in eight years. Ipswich is store number thirty eight for Total Tools nationally and the eighth store to open in Queensland.
The Total Tools Franchise model has enabled Stef and Dave to live a very comfortable lifestyle with their families. By investing in Total Tools franchisees they are able to build a business that will be in their families for generations to come. Working together with the head office and other group members creates a united front and a lot of shared experiences. Stef says “Constant interaction between all parties with respect to all aspects of the business is reassuring and motivates us to commit further to the model.” With three stores opened in only eight years, Stef and Dave are the perfect examples of how Total Tools can change you and your family’s lives. With lots of hard work, focus and determination you can create a very successful business working with the Total Tools Franchise model. As Stef said “Seeing growth, expanding the business and opening stores are all very exciting and rewarding”. We wish Stef, Kirra, Dave, Kjersti and their families the best of luck with the opening of their Ipswich store. We know that they will make it as successful as their first two stores and we look forward to seeing the fantastic results they achieve together. Total Tools have limited exclusive tier one territories available in NSW, QLD, NT, TAS, SA and WA. Are you serious about investing in a tried and tested franchise model that will return high profit margins and strong growth opportunities? For more information enquire here.
Total Tools 37th store nationally and 8th store in New South Wales opened its doors yesterday.
The Total Tools network welcomes new franchisees Glenn Scott & Tim Veitch. Together they’ll bring a sense of drive and enthusiasm to the group as well as years of hands-on industry experience from the mechanic as well as the fitter & turner trades respectively.
The store looks fantastic and is 900m2 in size, we have had a lot of customers every day coming up to the front door of the store whilst the guys were stocking the shelves.
The store will be holding their first Insiders night on the 5th of December with their grand opening coinciding with the launch of the December Catalogue.
Well done Tim, Glenn and Team
Our new potential franchisees, Val and Kerrie, have just visited our Support Office to meet Total Tools team at the ‘Discovery Day’ event.
The ‘Discovery Day’ is Total Tools Leadership Team’s opportunity to meet with potential franchisees and fully inform them about their role within the business and how each of their departments operates. It was a great opportunity for Val and Kerrie to understand the level of support we consistently carry out for all our Franchisees.
During the day, meetings were held with the CEO, Operational, Product Development, Marketing, IT and Accounts Departments.
Following their ‘Discovery Day’, Val and Kerrie decided to open their own Total Tools Store in Mackay next year. Having had the job experience for 30 years in the construction industry, Val liked the idea of a Total Tools franchise due to the support and expertise Total Tools provides to all its Franchisees in all aspects of business operations.
Val and Kerrie are relocating from Melbourne to Mackay which is a big change, however so worth it.
The area surrounding the site has an ideal residential demographic profile for the Total Tools brand. The Leasing and Franchising Team at Total Tools has assisted in locating a site that shows premium demographics/geographic features.
Val and Kerrie left our offices feeling confident that they made the right decision. Meeting everyone at Support Office has helped them understand how much work is involved in supporting our Franchisees.
CEO-turned- store owner Greg Heath displays loyalty and confidence in the franchise group and brand he helped shape.
There is nothing outstanding about Total Tools Thebarton when you compare it to the other 35 stores in the franchise family, and that’s exactly the way owner Greg Heath likes it.
Although the two-year old suburban store is Adelaide’s biggest professional tools retailer boasting more than 6,000 lines, spread across a massive floor space of 2000+ sqm., its owner prefers to play down the superlatives, while eager to point out that all Total Tools outlets carry an equally substantial range, as that is the main draw card for the group’s loyal customers.
‘It’s like buying a burger from McDonald’s. You know exactly what you’re getting because the quality of the products is consistent throughout the entire chain of restaurants. Similarly, a Total Tools customer visitng from another state walking into our store will immediately find our store environment familiar. He would then be confident of getting the same quality products and services synonymous with the Total Tools name.’
Greg’s resolute endorsement of the corporate brand and his ‘big picture’ take on all things store-related may very well stem from his previous vocation, as CEO of Total Tools.
Subsequent to his five-year corporate tenure, the 44 year old crossed over the fence in May 2011, to ‘walk the talk’ as a store owner.
“I chose to leave that role and do what many managers of our franchise do, that is to take on a store myself. That showed belief in the franchise model and goals in the group to transition from the management team of the franchisor to becoming a franchisee.”
The badge change came as a result of Greg wanting to pursue a balanced lifestyle as a self-employed businessman and to focus on the improvement and delivery of his own operations, as opposed to those of the group as a whole.
For all his former contributions to the group, Greg says that shedding his CEO role to take up the gauntlet as a retailer has been a satisfying experience. Nothing that Total Tools has earned a reputation within the supply network as being the most professional outfit in the business. Greg concludes: “I am happy to have been one of many people who influenced the group’s successful development, and today I’m also among the grateful franchisees that benefit from the excellent support that we continue to receive from them”.