A new business and ‘sea change’ make for an exciting future

To find out how you can own a Total Tools Franchise, complete your Expression of Interest Here.

It is time for us to check in with Val and Kerrie, and see how their new business venture with Total Tools is progressing and how they are enjoying their new life in Mackay.

Late last year we wrote about Val Gorman and Kerrie Wilson at their ‘Discovery Day’ at our Head Office, and their decision to embark on a journey that has changed their life for the positive. This decision has resulted in a very exciting future for them as a couple, but also for their four beautiful children. You can read about the beginning of their story here.


photo 1(Store Front panoramic)Mackay_-_Hero_Image

Here is an update on their life prior to getting to where they are today.

Val has been involved in the industry for over 20 years; starting his career as a first class body maker in the automotive industry. He then joined forces with his father starting a very successful business in the civil and construction industry. Their business was engaged in substantial building projects across Australia, employing over 30 people. Kerrie has also had an interesting career which resulted in her being a successful hotelier for the past ten years. With a background in administration and accounts, Kerrie owned and operated a number of hotels in regional Victoria. Individually, they have both run very successful businesses, but it was now time for them to create a business opportunity for themselves as a couple.

Val has been a regular customer of Total Tools for many years now – Total Tools Carrum Downs was his local store. He got to know how the store operated and discovered through being a loyal customer the opportunities the business model could offer. A number of years ago, Val approached Total Tools about setting up a new store, at the time the business was not set up as a franchise model. A number of years later, Val approached Total Tools again and this time there were a number of premium territories available. After discussions with Total Tools about the territories that were available in Victoria they also investigated other options that were available in other states. Mackay was one location that was discussed and Val and Kerrie “decided on a whim to fly up to Mackay, a place they had never visited” said Kerrie, to see if this is where their future and dreams could come to life.

photo 1 (Erwin Supplier, Kerrie and Val)

Kerrie and Val meeting with their new Erwin Supplier discussing product ranges

Mackay situated in the Whitsunday region of Queensland is approximately 970km’s north of Brisbane. The region supports various industries, but mining and sugar cane farming are the largest. As the major regional service centre, Mackay is positively impacted by developments throughout the entire region. It also has a growing tourism industry with beautiful tropical islands and 31 sandy beaches. Mackay is also a growing city, attracting more and more ‘southerners’ drawn to the area by the promise of sunshine, warmth and relaxed family living.


Fast forward two years to today; Val and Kerrie are now drawing closer to opening their first Total Tools store. There have been some delays in getting to this point with issues around developers, but it was worth the wait. Their new store is perfectly located in a busy retail hub which should bring in a lot of foot traffic. Local community groups and businesses have been very responsive to Total Tools opening up in Mackay. Many have already reached out to them and the local media outlets, like television, radio and newspapers are all looking forward to covering their story when they open.

photo 3(panoramic inside store)

The experience of becoming a Total Tools franchisee and setting up your first store is an exciting time. There are always unexpected events that only make you grow as a person and a business owner. Total Tools have been a great support. “One of the key reasons we bought into a Total Tools franchise was the strong Head Office support” said Kerrie. It was also important to be part of a national brand. “We have been given a comprehensive working schedule which keeps you on track” recalls Kerrie.

Kerrie and Val have also had some nice support from fellow Queensland store owners. Val has conducted his training in Cooper Plains and the girls from Brendale have been a great support to Kerrie. “There is always someone who can answer your questions” says Kerrie, which is very important in the set up phase of your business. The team from Biggera Waters are also going to help out with the store fit out. It is great to see that other store teams are willing to pitch in and help out where needed. This is very reflective of the culture you will find at Total Tools.

Total Tools Mackay

The prospect of developing a business that will return a good profit and allow them to retire comfortably is very exciting for Val and Kerrie. The Mackay store will be opening early November and the Grand Opening will be happening shortly after. We wish Val and Kerrie all the best with their new adventure, and we look forward to checking in again with them in the future to hear more about their new life and their successful business venture in Mackay.

If you would like to find out how you could open your own Total Tools store as Val and Kerrie did, please express your interest here.